Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will assist members with inquiries related to AAA memberships, deliver personalized solutions, and navigate multiple systems in a remote environment.

Key responsibilities

• Answer inbound calls and provide assistance to members regarding AAA memberships
• Deliver proactive solutions and recommend products and services tailored to member needs
• Engage with members using effective communication while multitasking in a fast-paced environment

Required qualifications

• Prior customer service experience, preferably in a call center
• Bilingual proficiency in English and Spanish
• High school diploma or GED
• Ability to navigate computer systems in real time while multitasking
• Flexibility and adaptability to change in a dynamic work environment