Bilingual Customer Service Representative

Job Summary

Joining the Communications Department, the full-time Bilingual Customer Service Representative will handle incoming client and agent calls regarding mutual funds, provide accurate information, and process requests while initially training onsite before transitioning to a remote work arrangement.

Key responsibilities:

• Handle incoming client/agent calls regarding mutual funds
• Provide complete and accurate information using department resources
• Process client/agent requests and ensure quality service delivery

Required qualifications:

• Post-secondary education or equivalent work experience
• Excellent verbal and written communication skills in English and French
• Minimum one year of comparable customer service experience
• Ability to adapt to constant industry changes
• Basic computer skills