Bilingual Customer Service Representative

Job Summary

To support a project-specific surge in child support services, the full-time Bilingual Customer Service Representative will manage intricate inquiries from custodial and non-custodial parents, legal representatives, and state officials through inbound calls and chats while working remotely from San Antonio, TX.

Key responsibilities:

• Handle and resolve complex inquiries regarding child support services, ensuring compliance with Federal Title IV-D regulations and state privacy laws
• Conduct case research, execute financial assessments, and provide updates on modification statuses while documenting member information
• Assist with technical issues affecting case processing and maintain communication with customers regarding ongoing incidents

Required qualifications:

• High school diploma or equivalent, with a minimum of two years of experience in customer service or a related field
• Fluency in both English and Spanish
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows programs
• Knowledge of child support policies and customer service techniques
• Ability to work independently and as part of a team in a fast-paced environment