Bilingual Customer Service Representative

Job Summary

Fluent in English and Spanish, the full-time Bilingual Customer Service Representative will manage customer inquiries related to billing, programming, and technical troubleshooting while promoting products and services in a remote work environment.

Key responsibilities

• Handle back-to-back tech support and customer service calls throughout the shift
• Engage with a diverse customer base to provide effective solutions for their needs
• Participate in ongoing training and development opportunities for career advancement

Required qualifications

• High school diploma or GED
• At least six months of related customer service and troubleshooting experience
• Ability to work flexible shifts, including evenings, weekends, or holidays
• Smartphone or device with an active data network connection
• Must reside in specific states including Florida, Georgia, Idaho, Indiana, Kansas, and others as listed