Bilingual Customer Service Representative

Job Summary

To support a dynamic customer service team, the full-time Bilingual Customer Service Representative will engage with customers remotely, addressing inquiries related to utility services, resolving complaints, and providing solutions while maintaining high satisfaction levels.

Key responsibilities:

• Complete a virtual paid training program and serve as the primary point of contact for customer inquiries
• Provide exceptional customer service by resolving complaints and guiding customers through solutions
• Document customer interactions accurately and collaborate with other departments to address complex issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to maintain engagement on the phone with minimal distractions
• Proficient in operating multiple computer windows and tabs while providing customer support
• Strong attendance record to ensure availability for customer needs