Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will manage inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues while working remotely.

Key responsibilities

• Assist members with scheduling, updating, or canceling transportation through inbound and outbound calls
• Resolve transportation-related issues and document interactions accurately in the CRM system
• Ensure compliance with Medicaid, HIPAA, and transportation requirements while meeting performance KPIs

Required qualifications

• MUST be fluent in English and Spanish
• 1+ year of experience in a call center, customer service, healthcare, or transportation role
• MUST have your own equipment for remote work
• Ability to navigate multiple computer systems and document interactions quickly
• Reliable attendance and punctuality, with flexibility for various shifts including weekends and holidays