Bilingual Customer Service Representative

Job Summary

Seeking a full-time Bilingual Customer Service Representative, this remote position will provide exceptional service by addressing inquiries, resolving complaints, and guiding customers through SNAP EBT transactions while maintaining a thorough understanding of products and policies.

Key responsibilities:

• Provide information and support regarding SNAP EBT transactions to customers
• Address inquiries and resolve complaints while striving to exceed customer satisfaction goals
• Document customer interactions accurately and collaborate with other departments to resolve complex issues

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Bilingual in English and Spanish with excellent verbal and written communication skills
• Ability to engage on the phone throughout the shift with minimal distractions
• Proficient in using technology and managing multiple windows while assisting customers