Bilingual Customer Service Representative

Job Summary

Fluent in both Spanish and English, the remote Bilingual Customer Service Representative will manage inbound and outbound communications, providing exceptional service and resolving customer inquiries efficiently in a fast-paced environment.

Key responsibilities

• Handle and respond to all customer inquiries with professionalism and care
• Resolve issues on the first call while maintaining confidentiality and customer satisfaction
• Track call-related information for auditing and reporting purposes, and provide feedback on call issues

Required qualifications

• Fluent in Spanish and English
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute