Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will provide friendly support to loan holders, managing inquiries, assisting with payments, and ensuring customer satisfaction while working remotely.

Key responsibilities

• Welcome new customers and review loan information to meet their needs
• Respond to customer inquiries and resolve issues via phone, email, and text
• Make outbound calls to customers who are up to 29 days delinquent and document account notes

Required qualifications

• Fluency in both English and Spanish, with strong written and verbal communication skills
• 2-3 years of customer service experience, preferably in a call center or finance environment
• Proficiency in Microsoft Outlook; experience with a CRM program is preferred
• Some college education or a college degree is preferred
• Availability to work between 8 am and 8 pm, including late nights and rotating Saturdays