Bilingual Customer Service Representative

Job Summary

Seeking a full-time Bilingual Customer Service Representative who will guide customers through inquiries and challenges while working from home, ensuring accurate record-keeping and identifying opportunities for service enhancements.

Key responsibilities:

• Guide customers through questions, concerns, or challenges related to products or services
• Listen actively to understand issues and provide clear, effective solutions
• Maintain and update customer records for accuracy and follow-up purposes

Required qualifications:

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Bilingual in English and Spanish
• Must have a reliable Internet connection with specified minimum speeds
• Work environment must be a private residence matching the address on file