Bilingual Customer Service Representative

Job Summary

Providing compassionate support to a high volume of callers, the full-time Bilingual Customer Service Representative will assist with billing inquiries and healthcare concerns in a remote environment while navigating complex systems and ensuring compliance with regulations.

Key responsibilities

• Answer and resolve a high volume of calls regarding patient billing, payment plans, and insurance inquiries
• Research and troubleshoot complex billing issues while maintaining a tracking log of all patient contacts
• Ensure compliance with HIPAA regulations and provide clear, step-by-step guidance to customers

Required qualifications

• High School Diploma / GED (or higher)
• Bilingual in English and Spanish
• 2+ years of call center experience handling a high volume of inbound calls
• 2+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes