Bilingual Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Bilingual Customer Service Surge Representative will handle intricate inquiries from parents and legal representatives regarding child support services while working remotely from San Antonio, TX.

Key responsibilities:

• Manage and resolve complex inquiries via inbound calls and chats, ensuring compliance with Federal and State regulations
• Conduct case research, execute financial assessments, and assist with paternity and case initiation
• Document actions within the state's system and provide updates to customers regarding ongoing incidents

Required qualifications:

• High school diploma or equivalent, with a minimum of two years of experience in customer service or a related field
• Fluency in both English and Spanish is mandatory
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows programs
• Knowledge of child support policies and procedures is preferred
• Ability to work independently and as part of a team in a fast-paced environment