Bilingual Customer Service Representative
Job Summary
Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will provide friendly support to loan holders, assist with inquiries and payments, and manage account information while working remotely.
Key responsibilities
- Welcome new customers and review loan information with them
- Assist customers with inquiries, payment processing, and account updates
- Make outbound calls to customers who are up to 29 days delinquent
Required qualifications
- Fluency in English and Spanish, both written and verbal
- 2-3 years of customer service experience, preferably in a call center
- Proficiency in Microsoft Outlook; experience with CRM software is a plus
- Some college education or a college degree preferred
- Availability to work evenings and a rotating Saturday schedule
Complete Job Description
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