Bilingual Customer Service Representative

Job Summary

Supporting English- and Spanish-speaking members, the full-time Bilingual Customer Service Representative will manage inbound calls, accurately gather trip information for non-emergency medical transportation, and confirm member eligibility while working remotely.

Key Responsibilities

• Take inbound calls from members, medical facilities, transportation providers, and health plans in both English and Spanish
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion
• Respond to member inquiries regarding transportation services and document concerns in accordance with internal guidelines

Required Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of inbound call center experience in a high call-volume environment
• Fluency in English and Spanish (verbal and written)
• Ability to type at least 35 words per minute accurately
• Must pass a criminal background check and sanctions screening