Bilingual Customer Service Representative

Job Summary

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Representative will manage eligibility inquiries and coordinate claims in both English and Spanish while meeting established call center metrics.

Key responsibilities

• Handle customer inquiries and coordinate claims electronically and via telephone in both English and Spanish
• Ensure first call resolution and document customer interactions in the CRM system
• Provide mentoring and training to other customer service representatives as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer screens and programs while assisting customers
• Experience in handling electronic data across various environments