Bilingual Customer Service Representative

Job Summary

Working remotely, the part-time Bilingual Customer Service Representative will handle inbound and outbound calls, update policy information, and build strong customer relationships while providing exceptional service.

Key responsibilities

• Handle inbound and outbound calls with professionalism and care
• Update policy information and ensure accuracy in systems
• Document customer interactions and collaborate with teammates to meet goals

Required qualifications

• High school diploma (college degree preferred)
• Strong communication skills with the ability to build rapport
• Solid PC skills, including experience with Windows and Microsoft Office
• Ability to learn quickly and adapt to changes
• Passion for customer service and problem-solving