Bilingual Customer Service Representative

Job Summary

Fluent in both Spanish and English, the full-time Bilingual Customer Service Representative will provide customer care and benefit enrollment services for the Health Texas project, supporting inquiries through various channels in a hybrid or fully remote work environment.

Key responsibilities

• Answer incoming customer inquiries via telephone, IVR, and web chat while adhering to performance standards and privacy requirements
• Provide accurate information regarding programs and services to consumers and document all customer interactions in applicable systems
• Facilitate translation services for non-English speaking customers and escalate unresolved issues to appropriate staff as needed

Required qualifications

• High school diploma or GED required, with 0-6 months of relevant professional experience or equivalent education
• Fluency in both Spanish and English is mandatory
• Availability to work shifts between 8:00 AM and 6:30 PM CST
• Basic computer aptitude and ability to type efficiently
• Must pass a bilingual assessment and demonstrate excellent attendance during training