Bilingual Customer Service Representative

Job Summary

Fluent in both Spanish and English, the full-time Bilingual Customer Service Representative will provide customer care and benefit enrollment services for the Health Texas project via telephone, IVR, and web-based portals, with options for hybrid and fully remote work arrangements available.

Key responsibilities

• Answer incoming customer inquiries through various channels while adhering to performance standards and confidentiality requirements
• Provide accurate information regarding programs and services to consumers and track all customer interactions in applicable systems
• Facilitate translation services for non-English speaking customers and escalate complex issues as needed

Required qualifications

• High school diploma or GED required, with 0-6 months of relevant experience or equivalent education and experience
• Fluency in both Spanish and English, with a requirement to pass a bilingual assessment
• Availability to work shifts between 8:00 AM and 6:30 PM CST
• Basic computer aptitude in Windows and/or Mac systems
• Ability to handle 100+ calls a day and demonstrate excellent attendance during training