Bilingual Customer Service Representative
Job Summary
To support a high-velocity customer service environment, the remote Bilingual Customer Service Representative will manage inbound and outbound communications, resolve inquiries, and ensure a positive customer experience while meeting sales objectives.
Key responsibilities
- Connect with customers via phone, email, chat, and social media to address their questions and concerns
- Resolve and de-escalate issues, escalating interactions when necessary
- Track call-related information for auditing and reporting while providing feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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