Bilingual Customer Service Representative

Job Summary

To support key business operations, the Bilingual Customer Service Representative (Spanish Speaking) will provide exceptional service to customers by addressing inquiries, resolving concerns, and navigating multiple digital resources, with a hybrid training program transitioning to a remote work arrangement for candidates in Pennsylvania, New Jersey, or Delaware.

Key Responsibilities

• Deliver professional assistance to customers by answering questions and resolving service concerns through inbound phone interactions
• Support customers with account-related requests and general service needs while ensuring a positive experience
• Maintain accurate documentation of customer interactions and follow established processes to support operational effectiveness

Required Qualifications

• Fluency in both Spanish and English, including strong verbal and written communication skills
• Minimum of one year of experience in an inbound customer support or contact center environment
• High School Diploma, GED, or equivalent educational background required
• Ability to manage multiple systems simultaneously while maintaining accuracy and organization
• Residence within Pennsylvania, New Jersey, or Delaware with the ability to attend onsite training in Philadelphia