Bilingual Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Bilingual Customer Service Representative will manage high volumes of billing inquiries, resolve complex healthcare concerns, and assist patients with their billing needs in a remote environment.

Key responsibilities

• Answer a high volume of calls regarding patient billing balances, payment plans, and general customer concerns
• Evaluate and respond to billing inquiries, including updating invoices and troubleshooting issues
• Maintain compliance with HIPAA regulations while documenting all patient interactions

Required qualifications

• High School Diploma / GED (or higher)
• Bilingual in English and Spanish
• 2+ years of experience in a call center handling high volumes of inbound calls
• 2+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes