Bilingual Customer Service Representative
Job Summary
Providing compassionate support to callers, the full-time Bilingual Customer Service Representative will manage billing inquiries and resolve complex healthcare concerns remotely, working Monday through Friday during assigned shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer a high volume of calls regarding patient bill balances, payment plans, and general customer concerns
- Evaluate and respond to billing inquiries, including updating invoices and rebilling insurance companies
- Research and resolve complex billing issues and customer complaints while maintaining compliance with HIPAA regulations
Required qualifications
- High School Diploma / GED or higher
- Bilingual in English and Spanish
- 2+ years of call center experience handling high volumes of inbound calls
- 2+ years of experience in a medical office or healthcare setting
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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