Bilingual Customer Service Representative
Job Summary
Providing compassionate support to members, the full-time Bilingual Customer Service Representative will manage high volumes of calls regarding billing inquiries and healthcare concerns while working remotely during assigned shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer a high volume of calls from patients regarding billing balances, payment plans, and general inquiries
- Evaluate and respond to billing inquiries, including insurance billing and invoice updates
- Research and resolve complex billing issues and customer complaints while maintaining compliance with HIPAA regulations
Required qualifications
- High School Diploma / GED (or higher)
- Bilingual in English and Spanish
- 2+ years of experience in a call center handling high volumes of inbound calls
- 2+ years of experience in a medical office or healthcare setting resolving customer concerns
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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