Bilingual Customer Service Representative
Job Summary
Fluent in both English and Spanish, the full-time Bilingual Customer Service Representative will manage inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues while working remotely from the United States.
Key responsibilities
- Assist members with scheduling, updating, or canceling transportation through inbound calls
- Resolve transportation challenges and document interactions accurately in the CRM system
- Ensure compliance with state Medicaid, HIPAA, and transportation regulations while meeting performance KPIs
Required qualifications
- Must be located in the USA and available to start on September 3, 2026
- Fluency in English and Spanish is required
- At least 1 year of experience in a call center, customer service, healthcare, or transportation role
- Must have personal equipment to perform job duties
- Reliable attendance and punctuality are essential
Complete Job Description
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