Bilingual Customer Service Representative

Job Summary

To support the New York State of Health team, the full-time Bilingual Customer Service Representative will provide remote assistance to callers in Mandarin or Cantonese, ensuring effective communication regarding healthcare coverage and services.

Key responsibilities

• Answer incoming calls and respond to inquiries from consumers about healthcare plans and applications
• Process new applications, life event changes, and demographic updates while maintaining confidentiality and privacy standards
• Document inquiries and escalate issues to appropriate staff as needed, while meeting quality assurance metrics

Required qualifications

• High school diploma or GED and 6+ months of relevant professional experience
• Fluency in English and Mandarin or Cantonese, with the ability to translate between languages
• Residency within 100 miles of New York, NY
• Strong data entry and telephone skills
• Previous customer service experience preferred