Bilingual Customer Service Representative

Job Summary

Providing bilingual support, the full-time Remote Bilingual Customer Service Representative will assist customers with inbound and outbound calls, manage emails, and address client inquiries while working from home.

Key responsibilities

• Serve as the first point of contact for customer inquiries, ensuring professional communication
• Manage and respond to customer emails promptly, categorizing and organizing correspondence
• Prepare daily reports and follow up with customers to ensure satisfaction

Required qualifications

• Fluency in French and English (written and spoken)
• High school diploma required; customer service training is an asset
• 1+ year of experience in a bilingual customer service role
• Background in the agricultural sector, finance, or banking is a strong asset
• Ability to remain online and accessible for the entirety of an 8-hour shift