Bilingual Customer Service Representative
Job Summary
Bilingual Customer Service Representatives will provide compassionate support to members by handling billing inquiries and resolving complex healthcare concerns in a full-time remote role, working Monday to Friday during assigned 9-hour shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer a high volume of calls from patients regarding billing inquiries and translate medical terminology into understandable information
- Research, troubleshoot, and resolve complex billing issues and customer complaints to ensure full resolution
- Maintain compliance with HIPAA regulations while navigating the billing system and logging patient contacts
Required qualifications
- Bilingual in English and Spanish
- High school diploma or GED required
- 1+ years of experience in a call center handling high volumes of inbound calls
- 1+ years of experience in a medical office or healthcare setting
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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