Bilingual Customer Service Representative
Job Summary
Providing compassionate support to patients, the full-time Bilingual Customer Service Representative will manage billing inquiries and resolve complex healthcare concerns while working remotely during a 40-hour week with shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer a high volume of calls, evaluating and responding to billing inquiries while translating medical terminology into understandable information
- Research and resolve complex billing issues and customer complaints, ensuring full resolution
- Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts
Required qualifications
- Bilingual in English and Spanish
- High school diploma or GED
- 1+ years of call center experience handling high volumes of inbound calls
- 1+ years of experience in a medical office or healthcare setting
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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