Bilingual Customer Service Representative
Job Summary
Providing compassionate support to members, the full-time Bilingual Customer Service Representative will assist up to 70 callers daily with billing inquiries and healthcare concerns while working remotely during a 9-hour shift between 8:30 AM and 8:00 PM ET, Monday through Friday.
Key responsibilities
- Answer a high volume of calls and evaluate billing inquiries, translating medical terminology into understandable information
- Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
- Maintain tracking logs of patient contacts and adhere to compliance and HIPAA regulations at all times
Required qualifications
- Bilingual in English and Spanish
- High school graduate or GED required
- 1+ years of experience in a call center handling high volumes of inbound calls
- 1+ years of experience in a medical office or healthcare setting resolving customer concerns
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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