Bilingual Customer Service Representative

Job Summary

Providing warm and friendly customer service, the full-time Bilingual Customer Service Representative will assist loan holders with inquiries, payment processing, and account management while working remotely.

Key responsibilities:

• Welcome new customers and review loan information to ensure their needs are met
• Handle inbound calls and assist customers with inquiries about products and services
• Create clear account notes and make outbound calls to customers who are delinquent on payments

Required qualifications:

• Fluency in both English and Spanish, with effective written and verbal communication skills
• 2-3 years of customer service experience, preferably in a call center environment
• Proficiency in Microsoft Outlook; experience with CRM software is desired
• Some college education or a college degree preferred
• Availability to work evenings and rotating Saturdays as needed