Bilingual Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Customer Service Admin will manage inbound and outbound calls, assist with case intakes, and update database systems while working remotely.

Key responsibilities

• Manage routine inbound and outbound calls from Spanish-speaking appellants
• Accurately update and maintain database systems, including data entry and records management
• Assist team members with case file maintenance and collection of sensitive documents

Required qualifications

• High School diploma or equivalent with 2 - 4 years of experience
• Bilingual proficiency in English and Spanish, both written and spoken
• Ability to work a flexible schedule between 7:00am - 5:00pm EST, Monday - Friday
• Experience assisting customers over the phone is preferred
• Familiarity with appeals processes and basic knowledge of information systems