Bilingual Customer Service Representative
Job Summary
Seeking a dedicated Bilingual Customer Service Representative for a full-time or part-time remote position, the ideal candidate will provide professional support in English and Spanish, manage multiple accounts, and handle inbound interactions during second shift hours, including weekends and holidays.
Key responsibilities:
- Handle 9-10 inbound interactions per hour via phone and email
- Manage multiple unique accounts with specific protocols for data entry and communications
- Provide high-quality, professional bilingual support for various client needs
Required qualifications:
- Bilingual fluency in English and Spanish at a professional level
- Must have high-speed, reliable internet; hardware is provided
- Commitment to a long-term assignment
- Proven track record of attendance, especially for weekend and evening shifts
- Ability to type 50 words per minute
Complete Job Description
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