Bilingual Customer Service Representative

Job Summary

Bilingual Customer Service Representatives will provide compassionate support for billing inquiries in a full-time remote position, handling up to 70 calls daily while resolving complex healthcare concerns and ensuring compliance with regulations.

Key responsibilities

• Answer a high volume of calls from patients, evaluating and responding to billing inquiries
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the billing system and tracking patient contacts

Required qualifications

• Bilingual in English and Spanish
• High school diploma or GED required
• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes