Bilingual Customer Service Representative

Job Summary

Providing exceptional customer service in a remote setting, the full-time Bilingual Customer Service Representative II will manage claims coordination, handle eligibility inquiries, and ensure first call resolution while communicating fluently in both Haitian Creole and English.

Key responsibilities

• Coordinates claims electronically and via telephone while meeting established call center metrics
• Handles eligibility inquiries across all lines of business in both English and Haitian Creole
• Documents customer interactions in the CRM system and provides mentoring to other CSRs as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Fluency in Haitian Creole and English, both written and spoken
• Strong computer proficiency with the ability to navigate multiple screens and programs
• Must be 18 years of age or older