Bilingual Customer Service Representative

Job Summary

Providing exceptional customer service in a remote environment, the full-time Bilingual Customer Service Representative II will manage electronic claims and eligibility inquiries in both Portuguese and English while meeting call center performance metrics.

Key responsibilities

• Coordinate claims and handle eligibility inquiries via phone and electronically in both languages
• Ensure first call resolution and maintain documentation in the Customer Relationship Management (CRM) system
• Meet established Service Level Agreement (SLA) goals and provide mentoring to fellow CSRs as needed

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer programs while assisting customers
• Strong organizational skills and customer service orientation in both English and Portuguese