Bilingual Customer Service Representative

Job Summary

Providing exceptional customer service in a remote capacity, the full-time Bilingual Customer Service Representative will manage claims coordination and eligibility inquiries in both English and Spanish while ensuring adherence to service level agreements and quality metrics.

Key responsibilities

• Coordinate claims electronically and via telephone in both English and Spanish
• Handle eligibility inquiries and ensure first call resolution through effective communication
• Document customer interactions in the CRM system while maintaining privacy and confidentiality

Required qualifications

• High school diploma or equivalent required; 2+ years of college preferred
• 2+ years of contact center experience preferred
• Computer proficiency with the ability to navigate multiple programs simultaneously
• Must be 18 years of age or older
• Excellent organizational and communication skills in both English and Spanish