Bilingual Customer Service Representative

Job Summary

Supporting students throughout their educational journey, the full-time Bilingual Customer Service Representative (French/English) will manage inquiries via phone, email, and web chat, assisting with course registrations and providing information on programs in a remote work environment.

Key responsibilities

• Respond to student inquiries in both French and English, handling customer service calls professionally and timely
• Assist students with course registrations, exam scheduling, and provide accurate information regarding programs and policies
• Complete administrative tasks related to student records and collaborate with internal teams to enhance the student experience

Required qualifications

• 3+ years of customer service experience, preferably in a call center environment
• Fluency in both French and English, including verbal and written communication
• Experience working in a remote or hybrid work environment
• Strong computer proficiency and technical aptitude
• Demonstrated ability to manage high-volume customer interactions in a fast-paced setting