Bilingual Customer Service Representative

Job Summary

A company in the customer service industry is looking for a Bilingual Customer Service Representative.

Position Responsibilities

• Answering phones, emails, and live chat from customers
• Identifying, escalating priority issues, and reporting to high-level management
• Recording details of customer interactions (proficiently and accurately)

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center (preferred)
• Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
• Excellent grammar, punctuation, and spelling (required)
• Fluent in English and Spanish (required)