Bilingual Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist (Bilingual-French/English).

Key Responsibilities

• Assist customers by answering questions, resolving issues, and providing education on services
• Answer between 40-60 inbound phone calls per day while multitasking across multiple platforms
• Conduct thorough research to investigate inquiries and maintain product knowledge through ongoing training

Required Qualifications

• Bilingual in French and English is required
• Proficiency with computers is required
• Access to high-speed internet via ethernet cable is required
• Previous experience managing a steady flow of incoming calls is preferred
• Strong customer service and/or call center background is preferred