Bilingual Customer Service Specialist

Job Summary

A company is looking for a Bilingual Customer Experience Specialist.

Key Responsibilities

• Provide exceptional customer service to external clients and support internal departments
• Assist the sales team with communication and coordinate customer service activities
• Maintain knowledge of products and ensure accurate documentation of transactions

Required Qualifications

• 3+ years of customer service or relevant industry experience
• Fluently bilingual in French and English (written and spoken)
• Energetic and proactive personality with a passion for customer experience
• Ability to learn quickly, prioritize tasks, and work under pressure
• Proficient in the MS Office suite; CRM experience is an asset