Bilingual Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I - Bilingual.

Key Responsibilities

• Handle incoming customer calls regarding account questions and perform necessary callbacks
• Process routine payments over the phone and advise customers on available resources
• Assist with administrative tasks and support new hire training efforts

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
• Strong computer skills including proficiency in Word and Excel
• Bilingual proficiency is required
• Availability for two evening shifts per week and one Saturday shift every five weeks
• Ability to handle stressful conversations with tact and diplomacy