Bilingual Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Specialist 2 - Bilingual.

Key Responsibilities

• Manage large and complex inquiries, liaising between patients, physician offices, clinics, hospitals, and insurance companies
• Build sustainable relationships with patients through open and interactive communication
• Provide accurate information by examining data in multiple patient accounting systems and ensure documentation of communications

Required Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: 3 years of experience in customer service or related field
• Knowledge of specialty billing and provider-based billing
• Familiarity with SBO and non-SBO environments in Epic
• Ability to handle confidential information and sensitive patient interactions