Bilingual Customer Service Specialist

Job Summary

Bilingual Customer Service Specialist, responsible for managing client interactions in both English and Spanish, handling inquiries and policy changes, while working full-time in a remote setting.

Key Responsibilities

• Manage inbound client calls regarding payments, cancellations, and policy changes
• Maintain professional communication while multitasking across multiple systems
• Identify opportunities to enhance client relationships and support revenue retention

Required Qualifications

• Fluency in English and Spanish
• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within 90 days
• Proficient typing skills and comfortable with Microsoft Office Suite