Bilingual Customer Service Specialist

Job Summary

To support patient billing inquiries, the full-time Bilingual Customer Service Specialist will manage complex customer interactions, build relationships through effective communication, and resolve issues while working remotely.

Key responsibilities

• Manage large and complex inquiries by liaising between patients, physician offices, clinics, hospitals, and insurance companies
• Build sustainable relationships with patients through open and interactive communication
• Provide accurate information by examining data in multiple patient accounting systems and documenting all communications

Required qualifications

• High School Diploma or GED equivalent
• 3 years of experience in customer service or related field
• Knowledge of specialty billing and provider-based billing
• Familiarity with Epic systems in both SBO and non-SBO environments