Bilingual Customer Service Specialist

Job Summary

To support client retention efforts, the full-time Bilingual Customer Service Loyalty Specialist will manage incoming calls from clients considering cancellation, educate them on program benefits, and maintain accurate account records while working remotely.

Key responsibilities

• Proactively support clients by anticipating needs and actively listening to concerns
• Clearly communicate the value of services and provide tailored information to clients
• Document all customer interactions accurately using a CRM system

Required qualifications

• 2+ years of experience in Customer Service and Sales
• Bilingual in Spanish
• Thorough knowledge of call center policies and procedures
• Proficiency with computer programs such as Google Suite
• High School Diploma or equivalent