Bilingual Customer Service Specialist

Job Summary

To support a dynamic healthcare environment, the full-time Bilingual Customer Service Specialist will manage complex billing inquiries, build relationships with patients, and ensure accurate communication while working remotely.

Key responsibilities

• Manage large and complex inquiries by liaising between patients, insurance companies, and healthcare facilities
• Build sustainable relationships with patients through effective communication and support
• Provide accurate information by analyzing data from multiple patient accounting systems and documenting interactions

Required qualifications

• High School Diploma or GED equivalent
• Two years of experience in customer service or a related field
• Knowledge of specialty billing and provider-based billing practices
• Familiarity with Epic systems in both SBO and non-SBO environments