Bilingual Customer Service Specialist
Job Summary
Serving as a key connection point for patients, providers, and attorneys, the full-time Bilingual Customer Service Specialist will manage appointment scheduling, documentation, and case updates while working remotely in the Pacific Time Zone.
Key responsibilities
- Provide proactive updates on appointment status, scheduling changes, and case-related needs
- Coordinate patient appointments, including same-day bookings and follow-ups to ensure attendance
- Manage high-volume communication across various channels, ensuring timely and accurate documentation
Required qualifications
- Bilingual in English and Spanish
- Experience in a fast-paced customer service or healthcare environment
- Proficiency with CRM systems and scheduling software
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively
Complete Job Description
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