Bilingual Customer Service Specialist
Job Summary
Supporting QVC's customer service team, the full-time Bilingual Customer Service Specialist will manage inbound calls in both Spanish and English, assist with customer inquiries, and promote products while working remotely from Virginia.
Key responsibilities
- Handle a high volume of inbound customer inquiries in Spanish and English
- Assist customers with questions, process orders, and confirm refunds while personalizing the experience
- Work a set full-time schedule that includes weekend shifts and may require additional hours
Required qualifications
- At least 12 months of customer service experience
- Ability to learn and work in a virtual environment
- Capability to navigate multiple systems and screens
- Must provide a distraction-free work-from-home environment
- Availability to work weekends and holidays as needed
Complete Job Description
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