Bilingual Customer Solutions Representative

Job Summary

A company is looking for a Bilingual Customer Solutions Representative.

Key Responsibilities

• Manage and resolve escalated customer concerns through various communication channels
• Analyze trends in customer issues and recommend improvements for customer satisfaction
• Collaborate with teams to support case resolution and provide feedback on recurring issues

Required Qualifications

• 2+ years of customer service or issue resolution experience
• Bilingual fluency in English and French (verbal and written)
• Working knowledge of service recovery principles and root-cause analysis
• Proven ability to handle escalations and complex customer issues
• Ability to work independently in a fully remote environment