Bilingual Customer Solutions Representative

Job Summary

A company is looking for a Customer Solutions Representative responsible for handling escalated customer inquiries and ensuring a positive customer experience.

Key Responsibilities

• Manage and resolve escalated customer concerns through various communication channels
• Analyze trends in customer issues and recommend process improvements
• Collaborate with other departments to support case resolution and improve customer satisfaction

Required Qualifications

• 2+ years of customer service or issue resolution experience
• Working knowledge of service recovery principles and root-cause analysis
• Proven ability to handle escalations and complex customer issues
• Bilingual fluency in English and French or Spanish is a plus
• Ability to work independently in a fully remote environment